📦 Shipping & Returns Policy

🚚 Shipping Policy

1. Processing Time

Orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation. Once shipped, you’ll receive a tracking number via email.

2. Shipping Locations

We currently ship to:

United States (all 50 states)
Canada
Selected international destinations (please contact us to confirm availability)

3. Shipping Time & Carrier

Typical delivery times:

USA: 3–7 business days
Canada: 5–10 business days
International: Varies by location

All orders ship via UPS, FedEx, or USPS, depending on size and destination.

Shipping time overview map showing estimated delivery times across different U.S. states. Each state is color-coded to indicate the number of days required for shipping based on location. This map helps customers easily understand the shipping times to various regions.

4. Shipping Fees

Free shipping on most orders within the continental U.S.

5. Customs & Import Duties

For international shipments, buyers are responsible for any applicable customs, duties, or taxes.

🔁 Returns & Refunds

1. Return Eligibility

You have 60 days from the delivery date to request a return.

To be eligible:

Items must be unused, in original condition, with all packaging and accessories included
Proof of purchase (order number or receipt) is required

2. How to Request a Return

Email us at service@brearo.com to start a return.
Once approved, we’ll send you:

A prepaid return shipping label (for eligible U.S. returns)
Detailed instructions on how to return the item

⚠️ Unauthorized returns will not be accepted.

3. Damaged or Defective Items

Please inspect your package upon arrival. If you receive a damaged, defective, or incorrect item, notify us within 7 days and we will resolve the issue promptly.

4. Non-Returnable Items

We do not accept returns on:

Used or damaged items due to misuse
Custom or special-order products
Gift cards
Clearance or final sale items

5. Exchanges

At this time, we do not offer direct exchanges. To exchange an item, please return the original and place a new order.

6. Refunds

Once your return is received and inspected:

We’ll notify you by email
If approved, your refund will be processed to the original payment method within 7 business days

Note: Refund posting times may vary depending on your bank or credit card issuer.

📨 Questions?

Feel free to reach out to service@brearo.com with any questions regarding shipping or returns.